Thursday...

I went camping with my kids the next 3 days...had a BLAST! Rained like hell the 1st day/night, but despite the rain we went out hiking, cooked over the campfire and made the most of the trip. I had a slight heads up that something was up as I received a text while camping asking if I was Rebel Senator...I was like "huh?!", reply comes back "YES OR NO?!"...I replied..."I was...?!".

We get home Thursday night, log on to the forums and find that I'm still banned...wth?! Monday, Tuesday, Wednesday...surly by Thursday the 3-day ban is over right? Wrong. It was extended to 2-weeks and there's this firestorm on the forums. I log on Jaxon, he's been banned. Aced logs on his account, HE has been banned. WTF?! Now I'm getting a bit annoyed...ban me, but don't **edit** with my kids!

NO PMs, nothing from them, just an extended forum ban and an open Senate seat. WTF?!

Roger (Draakull) had given me his phone number, so I called the number he gave me 512.250.3350...crap! It's just SoE Austin...

I didn't have his extension or know his last name, so I start thumbing through the directory trying to reach "Roger" (cuz that's all I had to go by). Tried Loche's extension, left him a voice mail :). Called back, reached some poor guy hard at work at his desk, ask for "Roger", he asks me "who's calling?" I tell him I'm just a customer. He patches me through to Roger eventually and I leave him a voice mail. He has all my contact info, I only had the forums and the phone number.

I then get an email from someone saying I should contact:
Brad Wilcox
Executive Director of Global Customer Service
Sony Online Entertainment, LLC
http://www.soe.com%7cphone/: 858-577-3929 Email: bwilcox@soe.sony.com

So I send him an email. He replied very promptly!!!

TUX,
Thanks for the email, getting some additional eyes on this, and escalating it up the community chain. I wanted to make sure you know your email has been received. You should hear back from someone today if you don’t please ping me again. -Brad

Soon after that, I get a reply from:

Rich Schmelter
Director, Global Community Relations

Chris,

My name is Rich Schmelter and I am the Director of Global Community Relations for SOE. I recieved your email and am looking into this further.

Regarding your phone message to Roger, he is currently on assignment and not at the Austin office. I will be speaking to him about this in person tomorrow and can follow up more then.
I am out of the office today so I appreciate your patience as it may take a little longer then normal to look into.

Sincerely,

Rich Schmelter
Director, Global Community Relations

Cool huh?! Sounds like it should all be cleared up soon right? Nah...